Welcome to Pawtal
Your starting point for Pawtal — what it is, who uses it, and how the three portals fit together.
Overview
Pawtal is the veterinary practice operating system that replaces the 16+ disconnected platforms most hospitals juggle every day. This manual is the single source of truth for every feature, across every portal.
New to Pawtal? Work through Getting Started in order — it takes about 15 minutes and covers everything you need to sign in and find your way around.
Who can use this
Everyone who logs into Pawtal — clinical staff, managers, administrators, and new hires on day one.
Where to find it
Click the ? button in the top-right of any Pawtal screen to open the Help drawer, or press ⌘K and type what you're looking for.
How it works
Pawtal is organized into three portals. Your role determines which portal opens by default:
- Staff Portal — what you use to do your job: schedule, treatment sheets, whiteboard, checklists, culture, learning.
- Management Portal — tools for supervisors and leads: shift coverage, performance, reporting, safety compliance.
- Admin Portal — system configuration: tenant settings, user management, integrations, templates.
All three portals share the same data and the same sign-in. You can switch portals from your profile menu if you have the right role.
Step-by-step
- Sign in
Go to your hospital's Pawtal URL and sign in with the credentials your administrator provided. See Logging in.
- Pick your portal
Most staff land on the Staff Dashboard. If you're a manager or admin, you can switch portals from the profile menu in the top-right.
- Set your notification preferences
Visit Profile → Notification Preferences to decide how Pawtal reaches you. See Notification preferences.
- Open the help drawer
Click the ? in the top-right at any time to see contextual help for the screen you're on.
Tips
- The Help drawer is context-aware — it shows articles relevant to the page you're currently on first.
- Every article links directly to the feature it documents. Look for Where to find it links near the top.
- If you can't find what you need, tap the thumbs-down at the bottom of any article and tell us what was missing.
FAQ
Do I need separate accounts for each portal?
No. One sign-in gets you into every portal your role allows.
Can clients see this manual?
No — the in-app manual is staff-only. A subset of articles is published at pawtal.com/manual for reference.
Who do I contact for help?
Start with your manager or practice administrator. If the issue looks like a bug, use Profile → Submit Feedback.